1040's Commitment to Responsible Gaming
The 1040 platform is designed not only to deliver an engaging entertainment experience, but also to ensure every user in Malaysia can play in a safe, healthy, and controlled environment. We understand that online gaming can be a genuinely enjoyable source of entertainment when approached responsibly.
Our commitment is to provide the tools, information, and support every user needs to make informed choices. We do not encourage excessive use or reliance on gaming as a source of income. Gaming is entertainment — and we want it to stay that way for every 1040 user.
Recognise the Signs of Risky Behaviour
It's important to recognise early warning signs when gaming starts to affect your life negatively. Catching the problem early gives you the chance to act before things get worse.
- Chasing losses to try to win back money.
- Neglecting work, family, or financial responsibilities.
- Feeling restless or irritable when you're unable to play.
- Borrowing money or selling assets to fund gaming.
- Sleep deprivation or neglecting your own wellbeing.
- Lying to loved ones about your gaming habits.
- Feeling like gaming is the only thing that brings you happiness.
- Finding it hard to stop even when you want to.
If you recognise any of these signs in yourself or someone you care about, we encourage you to make use of the self-control tools available on the 1040 platform or seek professional help.
Set Your Time and Budget Limits
One of the most effective ways to play responsibly is to plan ahead before starting a session. 1040 encourages every user to set clear limits before they begin.
Decide how long you'll play before you start. When the time is up, stop — no exceptions, regardless of how the session is going.
Set the maximum amount in MYR (RM) you're willing to spend. Think of it as an entertainment cost, not an investment you expect a return on.
Consider setting a daily or weekly deposit limit. This helps you keep overall spending in check over the long term.
Remember: money used for gaming should only come from your entertainment budget — not from funds set aside for bills, food, or savings. Never play with money you can't afford to lose.
Self-Control Tools on the 1040 Platform
1040 provides several self-control tools that users can activate at any time through their account settings. These tools are designed to help you stay in control of your gaming habits.
You can set daily, weekly, or monthly deposit limits on your account. Limits take effect immediately and can be lowered at any time. Any increase to a limit requires a waiting period to ensure the decision is made with careful consideration.
If you feel you need a break from the platform, you can request a temporary cooling-off period. During this time, you won't be able to access any games, though your account remains active for withdrawal purposes.
For those who need a stronger measure, self-exclusion allows you to close access to your 1040 account for an extended period. This is a serious step, and we encourage you to speak with our support team for further guidance.
Set a maximum loss limit for each session or a defined period. Once this limit is reached, your session ends automatically — helping you avoid playing on when you're not in the right headspace.
To access or activate any of these self-control tools, log in to your account and go to account settings, or contact the 1040 support team directly at [email protected].
Protection for Minors
The 1040 platform is strictly for individuals aged 18 and above. We take the protection of minors very seriously. All registration requires age verification, and any account suspected of being owned or used by a minor will be suspended immediately pending investigation.
If you share a device with younger family members, we encourage you to:
- Always log out of your 1040 account after every session.
- Do not save passwords on shared devices.
- Use parental control features on your device to block access to gambling websites.
- Have open conversations with your children about the dangers of underage gambling.
If you suspect that a minor has accessed the 1040 platform, please notify us immediately via our support email.
Maintain Life Balance and Seek Help
Online gaming should be a small part of a balanced life — not the centre of it. 1040 encourages all users to maintain healthy social connections, pursue other hobbies, and make sure everyday responsibilities are taken care of before sitting down to play.
If you or someone you know is struggling with excessive gaming, don't hesitate to seek professional help. Asking for help is a sign of strength, not weakness.
Malaysia offers counselling and support services for addiction-related issues. Talian Kasih (15999), run by the Ministry of Women, Family and Community Development, can be contacted for referrals and initial support.
The 1040 support team is ready to help you activate self-exclusion controls, answer account-related questions, or point you to available support resources. Reach us at [email protected].
Play Smart, Play Safe
Have questions about your account or want to activate self-exclusion controls? Contact us or check our FAQ for more information. You can also log in to manage your account settings right now.